Problems of improving the quality of care and expertise.Information support of the quality management system of medical care in the Samara region
Science Articles / / August 12, 2017
Gusarov, GI, Pavlov VV, Tyapukhin TV, Malshin YA, Tyapukhin KV
Department of Health Administration of Samara Region, Samara Regional Medical Information and Analytical Center.
Formation of effective and efficient health care quality management system is only possible when using modern information technologies.Only - well-designed information systems allow you to create all levels of health care from medical facility to the health department, optimum operating control loops that implement the basic principles of the ISO 9000 version 2000 standard year.
In this paper, the approach to the organization of information support of processes of continuous improvement of health care quality management system consistently implemented by the Department of Health Administration of Samara Region in recent years,
main documents developed on a single methodological platform and determine the direction of development of a unified information system supportmanagement quality of care, is the concept of health
Formed in 1998 a single regional bank medical services data provided by the Samara region population is the foundation.to organize quarterly monitoring health system processes field.Go to the address allocation of preferential medicines is accompanied by the creation of a unified, regional information system of preferential drug provision, the foundation of which is the regional register of persons entitled to benefits for drug provision.Developed and implemented in health care settings area medical information systems support the implementation of the control cycle of Deming, allowing not only to respond to rejection, but also enable managers to carry out a complex of preventive actions.
Information support health care quality management system is also achieved.through rapid dissemination of normative and regulatory documentation for various, channels (weekly periodicals, computer legal file cabinet. "The current legislation on health care", published on the website of the Department of Health).
great attention to the health department paid to the development of Internet technologies as one of the most promising and effective ways to organize feedback to the patient, allowing, for example, to obtain information about the degree of patient satisfaction with the quality of care.